Open a Support Ticket

Need help with your account, endpoint configuration, billing, or something else? Opening a support ticket is the fastest way to get technical assistance from the Spectrum team.

Step 1: Log in to Your Dashboard

1. Visit: dashboard.spectrumnodes.com
2. Enter your user credentials if logged out.

Step 2: Go to Tickets

1. Click Tickets in the left sidebar.
2. Select the Create Ticket button to commence your ticket.

Step 3: Enter Ticket Details

1. Enter a clear subject line, providing a short summary of your issue.
2. Write a detailed description of the issue or request
   • Indicate the category of your ticket, and include relevant details based on your selection:
     • Order Dedicated Node or Endpoint
     • Decommission Node
     • Tech Support Nodes or Endpoint
     • Billing
     • Other

[!NOTE] The more detail you provide, the quicker and more accurately we can assist you.

3. Click Open Ticket to submit your ticket request.