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Platform GuideSupport

Open a Support Ticket

Need help with your account, endpoint configuration, billing, or something else? Opening a support ticket is the fastest way to get technical assistance from the Spectrum team.

Step 1: Log in to Your Dashboard

  1. Visit: dashboard.spectrumnodes.com
  2. Enter your user credentials if logged out.

Step 2: Go to Tickets

  1. Click Tickets in the left sidebar.
  2. Select the Create Ticket button to commence your ticket.

Tickets main view

Step 3: Enter Ticket Details

  1. Enter a short Summary of your issue.
  2. Write an in-depth Description. Include details based on your request type:
    • Order a dedicated node or endpoint: network, environment (Mainnet, Testnet), and node type (Full Node, Archive).
    • Decommission a node: project name and your reason or feedback.
    • Report an endpoint issue: project name, steps to reproduce, and expected vs. actual behaviour.
    • Other requests: a short summary and a detailed description with relevant context.

The more detail you provide, the quicker and more accurately we can assist you.

  1. Click Open Ticket to submit your request.

Ticket form

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